- Prime Time Plus
- Energy Audit
- Energy Planner
- Ductwork
- Ceiling Insulation
- Window Replacement
- Heating & Cooling
- Energy Star® New Construction
- Energy Star® Pool Pump
- Energy Star® Smart Thermostat
- Education and Awareness
- Weatherization
- Energy Calculators
- Energy-Efficiency Tips for Home
- Vendor Number Form
Need financial help?
You’re not alone. We have a dedicated Customer Assistance Team that’s ready to help. Please watch the video to learn more.
If you've experienced financial hardship, you may qualify for assistance with your energy bill.
Listed below are local organizations, resources and programs that may help.
Flexible Payment Arrangements
We offer flexible payment arrangements to customers who qualify whenever possible. If circumstances make it impossible to pay your bill by the due date, you may be eligible for a payment arrangement. Certain guidelines and requirements apply.
To request a payment arrangement:
- Log into your online account at TECOaccount.com and click on Payment Arrangement to complete our request form. If you don't have an online account, register here. Please note that it may take up to two business days to process your request.
- If you need to make a payment arrangement sooner, contact us on weekdays from 7:30 a.m. to 6:00 p.m.
Share
TECO's Share program provides utility bill assistance to qualifying customers. Share is administered by Metropolitan Ministries, the Salvation Army and the Catholic Charities Diocese of St. Petersburg.
Budget Billing
Budget Billing takes the seasonal highs and lows out of your energy bill, providing you with a predictable monthly payment based on the average of your last 12 energy bills.
Energy-Saving Programs
Save energy and money with dozens of energy-saving programs, from monthly bill credits to time-of-use rates and energy-efficiency rebates.
Due Date Plus
Due Date Plus assists residential customers on a fixed income or whose Social Security, retirement, disability or other support payment may be received on a date that does not always coincide with the due date of your current electric bill. Qualifying customers enrolled in Due Date Plus will have 52 days from their statement date to pay their bill.
Please note that customers will be automatically removed from the program when they produce two non-payment service disconnection orders within a 12-month period.
Contact us on weekdays from 7:30 a.m. to 6:00 p.m. to enroll.
LIHEAP
The Low Income Home Energy Assistance Program (LIHEAP) assists low-income households in meeting immediate home energy needs. Learn about eligibility requirements or find your local service center.
EHEAP
The Emergency Home Energy Assistance for the Elderly Program (EHEAP) assists low-income households where at least one person is 60 or older when the households are experiencing a home energy crisis.
Community Partners
Check with our community partners for additional resources that may be available to help beyond your energy bill.
